May Install Issue; Claims Reprocessing

An error during a Blue Cross and Blue Shield of Kansas (BCBSKS) corporate system install resulted in some claims being paid at 100% when standard cost-share (deductible, coinsurance, copay) might have applied.

To correct this issue, we will be reprocessing the impacted claims paid on May 18. Adjustments will begin shortly and may take a few weeks to complete.

We recognize the impact these adjustments may have and appreciate your patience as we work through them. If you need assistance, contact your provider representative. If you do not know who your provider representative is, please contact PNS.PRmanagers@bcbsks.com.