Putting people first
Efforts that support this commitment
Award-winning member support
In 2024, Blue Cross and Blue Shield of Kansas (BCBSKS) was recognized as Call Center of the Year for the third year in a row, showcasing one of the key reasons members continue to use BCBSKS for their health insurance needs. Additional recognitions received at SQM’s 2023 Contact Center Industry Customer Experience Award(s) of Excellence, are as follows:
- Call Center of the Year
- Call Center World Class First Call Resolution (FCR) Certification
- Highest Email Customer Service
- Highest Employee Experience for the Contact Center Industry
- World Class Employee Experience
- Customer Service Representative of the Year Finalist
- First Call Resolution Leadership Winner
SQM’s Call Center Customer Service Industry Awards are considered the most prestigious and sought-after in the North American contact center industry and recognize organizations that have demonstrated excellence for FCR, Customer Experience (CX), Employee Experience (EX), and FCR Best Practices. On an annual basis, SQM benchmarks over 500 leading North American call centers annually. SQM recognized the award winners at an awards gala dinner at the SQM Call Center Industry CX Conference (SQM Group).
BlueAccess, redesigned for you
At Blue Cross and Blue Shield of Kansas (BCBSKS), we’re committed to redefining the online health care experience. Together, we’ll ensure a journey toward seamless access, enhanced transparency and unparalleled convenience for our members.
BlueAccess was redesigned in late 2024 to elevate the user experience while building upon the solid foundation of our existing portal. We recognize the importance of seamless access to health care information, and we’re committed to making it easier than ever before.
Smoother account access
Logging into BlueAccess shouldn’t be a hurdle. The redesigned portal simplifies account creation and login processes.
Enhanced claim tracking
Checking claim status is a top priority. Our new tools make it easy for members to visually track their claims and gain detailed insights into the process, boosting transparency.
Empowering financial awareness
Understanding your out-of-pocket costs and coverage details is vital. The goal is to provide members with the clarity and information to make informed health care decisions.
Future features
Anticipate functionalities like direct claim submissions, recurring payments and a robust message/document center.
Other 2024 highlights
We pursue affordability relentlessly
Keeping coverage affordable means finding ways to reduce costs while still delivering the experience our members count on.
We invest in healthy communities
We’re committed to building a healthier Kansas through strategic investments that improve care quality, expand access and reduce costs in communities across the state.